FAQ

Frequently Asked Questions

How do I place an order?
Most orders can easily be placed over the phone or by email. ¬†Or if you’d like to discuss a cake with a cake consultant in person, you are welcome to drop by (between 10 a.m. and 6 p.m. works best) or make an appointment (by phone or email). ¬†For cake tastings, simply fill out and submit the Tastings form on this website to set up a time to discuss your cake.

When should I place my order?
For cakes without custom decoration, we recommend that orders be placed 24 to 36 hours in advance, 48 hours for Deluxe menu cakes. If you need a cake immediately, we try to offer a variety of 8″ cakes available in our display case–please call for availability. For custom cakes, we recommend that you place your order at least two weeks in advance, depending on the level of complexity of your creation. Please keep in mind that we do become fully booked on some weekends.

Can I order on-line?
We‚Äôre working on building an on-line ordering system–stay tuned! In the meantime, you can always send us an order by emailing info@empirecake.com.

Do you deliver?
Delivery is available during regular business hours by a third-party courier starting at $25 in Manhattan ($35 to outer boroughs)–please provide a two-hour window during which someone will be on hand to accept delivery. ¬†A 24-hour advance notice is required. Delivery cost is based on the size of the order and distance–pricing is subject to change without advance notice. ¬†However, once your order is confirmed and paid we guarantee your cost will not be modified.

Delivery is also available throughout the tri-state area–please inquire for a quote.

Do you ship?
Unfortunately we cannot ship cakes or cupcakes at this time. Our snack cakes can be shipped priority overnight in some circumstances, but unfortunately the FedEx fees can be very steep!

How do I order a custom designed cake?
Custom designed cakes may be ordered over email or telephone (email is great for sharing design inspirations and images).  If you prefer, our cake consultants can meet and work with you in person at the bakery.  Please email or call in advance to arrange a time to ensure a consultant will be available.

What is the difference between a buttercream and fondant finished cake?
Buttercream is what you’ll commonly see on many traditional cakes. ¬†It is made primarily of butter and sugar. ¬†At Empire Cake we make a Swiss Meringue Buttercream which has a silky, delicious taste and will allow for a nice, smooth finish on your cake. ¬†Fondant has a thicker, dough-like consistency which can be rolled out and draped over the cake, creating a beautifully smooth cover. ¬†Fondant can also be used to make 3D toppers, polka dots, stars, flowers, etc. ¬†Only cakes frosted in buttercream or ganache may be covered in fondant. ¬†Unfortunately other frostings, like marshmallow or cream cheese, will not support the fondant. ¬†All of our fondant-covered cakes have a nice layer of frosting before the fondant is applied so that anyone who may dislike fondant can simply remove the fondant covering before enjoying their cake.

Are you products suitable for those with nut allergies?
While many of our products do not contain nuts, all of our baked goods are made on the premises in the same kitchen, and so may have been in contact with nuts.

Do you offer gluten free products?
We currently offer delicious flour-less chocolate-dipped coconut macaroons, chocolate walnut puddle cookies, and pignoli (almond flour and pine nut) cookies.  But please be advised, we are not a gluten free bakery.

Are you hiring or accepting interns?
We are often on the look-out for friendly, enthusiastic counter staff and baristas, as well as talented bakers and decorators. Please email your resume and a cover letter with some information about you and the position you seek.

What if I have to cancel my order?
Payment is made when an order is finalized. If you must later cancel an order, it is best to let us know as early as possible.  Orders that are canceled with 7 days notice are refunded in full.  A 50% refund will be issued on orders that are canceled with at least 48 hours notice. Unfortunately, orders that are canceled with less than 48 hours notice cannot be refunded.