Frequently Asked Questions
How do I place an order?
Most orders can be placed over the phone or by email.
When should I place my order?
For cakes without custom decoration, we recommend that orders be placed 24 to 36 hours in advance. If you need a cake immediately, we try to offer a variety of 8″ cakes available in our display case–please call for availability. For custom cakes, we recommend that you place your order at least one week in advance, depending on the level of complexity of your creation. Please keep in mind that we do become fully booked on some weekends!
Can I order on-line?
We’re working on building an on-line ordering system–stay tuned! In the meantime, you can always send us an order by emailing info@empirecake.com.
Do you deliver?
Delivery is available during regular business hours by third-party courier in Manhattan for $25–please provide a two-hour window during which someone will be on hand to accept delivery. Delivery is also available throughout the tri-state area–please inquire for a quote.
Do you ship?
Unfortunately we cannot ship cakes or cupcakes at this time. Our snack cakes can be shipped priority overnight in some circumstances, but unfortunately the FedEx fees can be very steep!
How do I order a custom designed cake?
Many of our custom designed cakes can be ordered over the phone and designs can be finalized both over the phone and by email (email is great for sharing design inspirations and images). And of course, our cake consultants can meet and work with you in person at the bakery.
Are you products suitable for those with nut allergies?
While many of our products do not contain nuts, all of our baked goods are made on the premises in the same kitchen, and so may have been in contact with nuts.
Do you offer gluten free products?
We are currently working on a gluten-free chocolate cake, but until it is perfected, try one of our amazing chocolate dipped macaroons. And stay tuned for updates!
Are you hiring or accepting interns?
We are often on the look-out for friendly, enthusiastic counter staff and baristas, as well as talented bakers and decorators. Please email your resume and a cover letter with some information about you and the position you seek.
What if I have to cancel my order?
Payment is made when an order is finalized. If you must later cancel an order, it is best to let us know as early as possible Orders that are canceled with 7 days notice are refunded in full. Orders that are canceled with 48 hours notice receive a 50% refund. Unfortunately, orders that are canceled with less than 48 hours notice cannot be refunded.